This is a fair question, why would anyone spend money on a free service. Is there something that the free service does not provide..?
Let’s Encrypt is the second most popular SSL certificate as at August 2019, at least as per Builtwith Technology having detected over 20 million SSL using Lets Encrypt SSL certificates.
We can independently confirm there is over 110M Lets Encrypt SSL active.
Read more and find out which is the most popular SSL certificate https://trends.builtwith.com/ssl/LetsEncrypt
Could I go wrong if already more than 20m websites have been secured by Lets Encrypt?
NO
Then Why should I ditch Lets Encrypt for Comodo, GeoTrust, RapidSSL, Digicert or any other commercial SSL certificate..?
Image & Credibility
Image & Credibility Online is one of the reason that businesses do not use Lets Encrypt.
Let’s Encrypt is equally secure for your website just like commercial SSL certificate.
We recommend Lets Encrypt for internal use, simple projects or personal blogs.
While shopping online users make decisions over very simple things such as speed of the website, image resolution, SSL Certificate provider may play part as well.
The moment an online user finds out that you did not consider investing in an SSL Certificate, they will review the credibility they had placed on your brand or business.
Investing in an SSL certificate confirms awareness and commitment to fight cyber-attacks and most important protecting the information of your clients.
But of course Lets Encrypt is better than no SSL at all.